What is "Clutter"?

Clutter is an email filtering option recently rolled out by Microsoft, available to Office 365 users.  Like an anti-spam filter it moves less important email into a Clutter folder where it can be ignored and or reviewed later (this is all based on the users reading habits).  The email server keeps track of the email you read and the ones you ignore.  Most of the email going into the folder should be bulk email advertising and messages from mailing lists.  It is suggested that you periodically check the Clutter folder and move legitimate email to your inbox.  If you find unwanted emails in your inbox, simply drag them to the Clutter folder.  This will help train Clutter to spot similar email in the future.  The more you use it, the better it will get at filtering the unwanted junk.  

Clutter will be automatically enabled by default for new and existing Outlook accounts starting in June.  If a message is moved into the Clutter folder automatically for the first time, Microsoft will send the user an alert to notify them. A maximum of one alert is sent out each day, and a weekly summary provides users with a status report on what messages are being moved to Clutter.

To Enable or Disable Clutter for Your Account

  1. Go to OWA (Outlook Web Access).
  2. In the top-right corner of the screen, click the gear icon, and then click Options.
  3. On the left side of the screen, check the MAIL option:
  4. If it is not already expanded, click the arrow to the left of the word MAIL.
  5. Expand the Automatic processing option if it is not already expanded.
  6. Click Clutter:
    • If Clutter is enabled, the option Separate items identified as clutter is selected.
    • If Clutter is disabled, the option Don’t separate items identified as clutter is selected.
  7. To enable or disable Clutter, select the appropriate option.
  8. Click Save.

Want to learn more on how to clean up your inbox?  Contact us and we'll be happy to help you setup and show you how you can benefit from Clutter.