Workstation Care

A proactive approach to technology and infrastructure management

Our fully-managed IT services suites are designed to provide you with 24/7 peace of mind, freeing you to focus on driving your business forward. We monitor your systems, apply patches, protect against viruses, ensure backups are performing successfully, and more. We’ll catch (and fix) the little problems before they become big ones – in many cases before you’re even aware that there’s an issue. 

 

A Complete Suite of Fully-Managed IT Services

 

Basic Workstation Care:

Our Basic Plan is a perfect starter package for individuals and small businesses with Security & Monitoring needs. We will monitor important services & give you the protection you need against Malware/Viruses.  

  • 24/7 Computer Monitoring - Anti-Virus Status, Blue Screen, HD Capacity, Application Status, Device Status, HD Fragmentation, HD Health & Firewall Status.
  • Monitoring alerts will notify us regarding your systems health.
  • Managed Anti-virus/Malware Monitoring powered by Emsisoft Malware.
  • App & Windows Patch Management - Automatically monitor & install updates as they are available.
  • Service Request Window allows users to request support as needed.

Essentials Workstation Care:

Our Essentials Plan is a perfect starter package for small businesses with Security, Monitoring & Maintenance needs. We will monitor important services, perform a number of daily, weekly & monthly maintenance procedures & give you the protection you need against Malware/Viruses.  

  • 24x7x365 agent-based monitoring of enrolled/supported devices (servers, PCs, Laptops, network-attached components such as switches, routers, printers and storage)
  • Windows Patch Deployment & Management - Service pack Installation
  • Managed Anti Virus & Anti Malware Monitoring.
  • Web Filtering & Monitoring
  • Audit & Inventory - Document all system configurations
  • Monitoring - Remote Access (Remote workstation support and maintenance)
  • Monitoring Alerts will notify us as to any issues regarding your systems health.
  • Network Monitoring
  • Policy Management
  • Troubleshooting and remediation for any processes or services that fail
  • Verification and management of data backups

Preferred Workstation Care:

Our Preferred Plan is a perfect package for small businesses who require 24x7 help desk support combined with Security, Monitoring & Maintenance. We will monitor important services, perform a number of daily, weekly & monthly maintenance tasks & give you the protection you need against Malware/Viruses.  

  • 24x7x365 agent-based monitoring of enrolled/supported devices (servers, PCs, Laptops, network-attached components such as switches, routers, printers and storage)
  • Windows Patch Deployment & Management - Service pack Installation
  • Managed Anti Virus & Anti Malware Monitoring.
  • Web Filtering & Monitoring
  • Audit & Inventory - Document all system configurations
  • Monitoring - Remote Access (Remote workstation support and maintenance)
  • Monitoring Alerts will notify us as to any issues regarding your systems health.
  • Network Monitoring
  • Policy Management
  • Troubleshooting and remediation for any processes or services that fail
  • Verification and management of data backups
  • Full-service 24x7x365 Help Desk
  • Emergency After-Hours Alerts and Calls are routed to Help Desk

Elite Workstation Care:

Our Elite Plan is designed for small businesses with a mission critical workstation that requires 24x7 access with the least amount of down time.  This plan allows for image backups to be stored both locally and remotely.  The end user will have access to 24x7 help desk support combined with Security, Monitoring & Maintenance. We will monitor important services, perform a number of daily, weekly & monthly maintenance tasks & give you the protection you need against Malware/Viruses.  

  • 24x7x365 agent-based monitoring of enrolled/supported devices (servers, PCs, Laptops, network-attached components such as switches, routers, printers and storage)
  • Windows Patch Deployment & Management - Service pack Installation
  • Managed Anti Virus & Anti Malware Monitoring.
  • Web Filtering & Monitoring
  • Audit & Inventory - Document all system configurations
  • Monitoring - Remote Access (Remote workstation support and maintenance)
  • Monitoring Alerts will notify us as to any issues regarding your systems health.
  • Network Monitoring
  • Policy Management
  • Troubleshooting and remediation for any processes or services that fail
  • Verification and management of data backups
  • Full-service 24x7x365 Help Desk
  • Emergency After-Hours Alerts and Calls are routed to Help Desk
  • Both on-site and offsite image backups