Privacy Policy

PLEASE READ THIS DOCUMENT CAREFULLY. IT CONTAINS IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS THAT MAY APPLY TO YOU.

This Privacy Policy explains how Meridian PC Solutions, LLC. and its subsidiaries (“Meridian PC Solutions”) collects, processes, and protects any personally identifying information (“Personal Data”) and other information provided to Meridian PC Solutions or is collected by Meridian PC Solutions when you use our websites, products, or services.

Meridian PC Solutions is committed to ensuring that your privacy is protected. By accessing our web sites or downloading, installing, licensing, or otherwise using our products or services, you agree to the collection and use of your information according to the terms of this Privacy Policy. Meridian PC Solutions in turn agrees to follow the terms of this Privacy Policy in the collection, processing, and safekeeping of your information.

 

Collection and Use of Information

 

Personal Data. Meridian PC Solutions collects relevant Personal Data when you register and use our services or otherwise transact with Meridian PC Solutions, including name, phone number, mailing address, and email address. We use this information to communicate with you about our products and services or related topics, to provide technical support, to improve our products, and to provide the services you have requested, including administrative tasks such as billing and receiving payment.

Customer Data. Customers of Meridian PC Solutions may electronically submit data or information to Meridian PC Solutions products or services (“Customer Data”). Meridian PC Solutions uses Customer Data to provide you with the services you have requested, to prevent or resolve technical or service problems, and to provide technical support.

Products and Services Data. Meridian PC Solutions products and services collect product configuration, computer configuration, network statistics, and other product usage information (“Products and Services Data”). We use this information to provide certain product functions (such as reporting) as well as to provide technical support and to improve our products.

Cookies and Other Technologies. A cookie is a small piece of data, often including unique, anonymous identifiers, sent to your web browser and stored on your computer. We use cookies to remember users’ settings and for authentication. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.

We also use cookies to collect website traffic statistics and website usage patterns, and we also collect other non-personally identifying information provided by your web browser, such as browser type and operating system. We also record the pages you access on our website and your IP address. This information helps us to understand which content you find most useful and how our services can be improved, as well as provide content relevant to your location. This information is never linked in any way to your Personal Data.

Other Data. Other non-personally identifying information that you volunteer (“Other Data”) (such as through surveys, polls, or feedback forms) will be used to improve our products and services. Meridian PC Solutions will not intentionally link this information to Personal Data, except to the degree necessary to contact you if you request it. If it is clear such information will be publicly posted (such as in blog comment submissions or testimonial submissions) you should not include Personal Data in your submission. We also display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at privacy.

International Processing. Collected information may be processed in countries (including the United States) other than where the information was collected, where information processing and privacy laws may be more or less protective than those of your own country. Regardless of where the information is processed, it will be done in accordance with the terms of this Privacy Policy and according to applicable local laws and regulations.

Links to Other Websites. Our website and products may contain links to websites under the control of third parties. These websites have their own privacy policies which you should review prior to using such sites. Meridian PC Solutions is not responsible for such third party websites and provides links to them solely for your convenience.

 

Controlling your Information

 

Communication Preferences. Meridian PC Solutions may periodically send you promotional emails or newsletters. You may opt-out of these promotional emails or newsletters by following the unsubscribe instructions or link contained in all such emails we send, or by emailing support.

Meridian PC Solutions may also send service-related emails to inform you of product updates and operational notices. To opt-out of non-emergency service-related emails, use the Mailing Lists page in the password-protected area of our web site. Opting out of promotional or service-related emails will not affect any legal communications, emergency communications, customer service, technical support, or other transactional emails we may send.

Personal Data. The storage and processing of Personal Data by Meridian PC Solutions may be subject to mandatory legislation, such as the legislation based on EU Directive 95/46/EC which aims to prevent the violation of personal integrity in the processing of personal data (collectively, the “Personal Data Act”). For this purpose, you will always be considered the controller of your Personal Data, even if the processing is carried out by Meridian PC Solutions or any of its sub-contractors as part of our services. Meridian PC Solutions and any of its sub-contractors engaged for the storage and other processing are in such cases considered as your data processors (personal data assistants) and it is your sole responsibility to ensure that the processing of your Personal Data is in compliance with the Personal Data Act and other applicable legislation. A User should therefore contact the relevant data processor (usually being its employer) for questions with respect to the processing of its Personal Data. Nevertheless, a user’s Personal Data is not handled by Meridian PC Solutions in any different way than described herein.

Access and Choice. You may access or update your Personal Data associated with your Meridian PC Solutions services account using the password protected, administrative area of our web site, or by emailing us at support@meridianpcsolutions.com. Even upon updating or cancelling your account, we may retain Personal Data and other information in our backup or archival records.

Customer Data and Customer Encrypted Data. You may use the functions provided by our products and services to view, access, modify, and delete Customer Data and Customer Encrypted Data. Upon using such functions to delete such data, the data may be retained for a short period of time in case such deletion was accidental, and until all backup or archival copies are updated.

Retention. Meridian PC Solutions will retain Personal Data we collect from you as well as Personal Data we process on behalf of you for as long as needed to provide services to our Customers. We may also retain this information if necessary to comply with our legal obligations, resolve disputes, or enforce our agreements. 

 

Disclosures

 

Third Parties. Under no circumstances will Meridian PC Solutions sell, rent, or trade any collected information to third parties for their promotional purposes. Meridian PC Solutions may share collected information, not including Customer Data and Customer Encrypted Data, with third parties that work on Meridian PC Solutions behalf (for example, to process credit card orders). Any such third parties that work on Meridian PC Solutions behalf are required to adhere to privacy policies no less protective than those of Meridian PC Solutions own privacy policies. These companies are authorized to use your personal data only as necessary to provide these services to us.

Meridian PC Solutions reserves the right to use subcontractors for the processing of Personal Data. Meridian PC Solutions shall then, where applicable and on your behalf, conclude an agreement for personal data with such sub-contractors ensuring the sub-contractors’ compliance with the provisions set out in this Privacy Policy. If Personal Data originating from a customer (or user) located within the EU/EEA comes to be processed in a country outside the EU/EEA, Meridian PC Solutions will ensure that one of the exemptions from the “prohibition on transfer to a third country” under the Personal Data Act can be applied, for example consent, standard contractual clauses or adhesion to the Privacy Shield Principles (https://www.privacyshield.gov/list). Meridian PC Solutions is committed to subject all data received from the EU to the Privacy Shield Principles. This policy includes our subcontractors working outside the US who may may need certain data access to perform their job duties.

Security

We are committed to safeguarding your Personal Data. In order to prevent unauthorized access or disclosure, we have put in place physical, electronic, and managerial procedures meeting or exceeding industry standards and regulatory law.

Encryption and Security Technologies. Meridian PC Solutions employs the latest encryption and security technologies to help safeguard and monitor against unauthorized or malicious attacks. The highest levels of encryption are assured for both data at-rest and in-motion (see product details for specifications).

Regarding Children

Meridian PC Solutions does not intentionally collect Personal Data from children under 18 years old. Children under 18 should not use our web site or services or disclose any Personal Data to Meridian PC Solutions. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information.

 

Questions and Contact Information

Please direct any questions about this policy, disputes, or complaints to support@meridianpcsolutions.com or by postal mail to:

Meridian PC Solutions, LLC
ATTN: Privacy Policy
1446 Pottstown Pike
West Chester, Pa 19380

 

Revisions to this Policy

Meridian PC Solutions may periodically update this policy. If we make changes, we will notify you by posting the updated policy, by posting a notice to our website or sending an email to the email address associated with your account. We will also revise the “Effective Date” at the end of this policy. Your continued use of the Services constitutes your acceptance of the then-effective Privacy Policy.

The current policy is effective from May 1, 2017.